

Thom
Thom
Thom
Rimmer
Rimmer
Rimmer
VP of Design
VP of Design
VP of Design
,
,
Intercom
Intercom
Thom Rimmer leads Product Design at Intercom, driving the design of Fin.ai—the #1 AI Agent for Customer Service. He builds fast-moving, high-performing teams that deliver AI-first product experiences with clarity and impact. Over the past two decades, he’s been both a builder and a design leader—solving complex problems, scaling teams, and embedding design into the strategic foundation of the companies.
He’s led distributed product design, brand, and research teams across SaaS and agency environments, taking products from 0→1 and building cutting-edge AI native systems.
Thom
's
Ateliers Session
(
(
2026
2026
,
,
Amsterdam
Amsterdam
)
)


Talk
When execution is free, direction is everything
with
Thom
Rimmer
At Intercom, about >90% of our pull requests are now authored by Claude Code. Designers prototype in production. Engineers design UI. The cost of building software has hit theoretical zero. Most of the discourse around AI and design is still about speed. I think that's the wrong frame. Building gets cheap, fast. So value moves elsewhere: to choosing what to build, why it matters, and what good looks like. To direction. This talk is about that shift, and what it means for designer and design leaders. Abstract management, gatekeeping, being removed from the work: all over. The leaders who can only manage will be valued like managers. The ones who are also in the work and shipping into the product will be valued like a team.


Talk
When execution is free, direction is everything
with
Thom
Rimmer
At Intercom, about >90% of our pull requests are now authored by Claude Code. Designers prototype in production. Engineers design UI. The cost of building software has hit theoretical zero. Most of the discourse around AI and design is still about speed. I think that's the wrong frame. Building gets cheap, fast. So value moves elsewhere: to choosing what to build, why it matters, and what good looks like. To direction. This talk is about that shift, and what it means for designer and design leaders. Abstract management, gatekeeping, being removed from the work: all over. The leaders who can only manage will be valued like managers. The ones who are also in the work and shipping into the product will be valued like a team.


Talk
When execution is free, direction is everything
with
Thom
Rimmer
At Intercom, about >90% of our pull requests are now authored by Claude Code. Designers prototype in production. Engineers design UI. The cost of building software has hit theoretical zero. Most of the discourse around AI and design is still about speed. I think that's the wrong frame. Building gets cheap, fast. So value moves elsewhere: to choosing what to build, why it matters, and what good looks like. To direction. This talk is about that shift, and what it means for designer and design leaders. Abstract management, gatekeeping, being removed from the work: all over. The leaders who can only manage will be valued like managers. The ones who are also in the work and shipping into the product will be valued like a team.
Get your tickets
Save up to €800 buying group tickets
Regular Ticket
Single Ticket
Join the Amsterdam event, participate in an online pre-event and an onsite pre-event
€1.520
+21% VAT
Regular Ticket
Group of 2
Join the Amsterdam event with a colleague, participate in an online pre-event and an onsite pre-event
€2.800
+21% VAT
Regular Ticket
Group of 3
Join the Amsterdam event with 2 colleagues, participate in an online pre-event and an onsite pre-event
€3.900
+21% VAT
What's included?
Access to 2-Day event
Shuttle and boat back
Pre-Event Networking Night
All food and drinks
Not Included
Travel
Accommodation
Payment Methods
Credit Card
VISA, Mastercard, AMEX
Bank Transfer
Pay with Invoice
Pay in Installments
Via Klarna
Buy Now, Pay Later
Via Klarna
Get your tickets
Save up to €800 buying group tickets
Regular Ticket
Single Ticket
Join the Amsterdam event, participate in an online pre-event and an onsite pre-event
€1.520
+21% VAT
Regular Ticket
Group of 2
Join the Amsterdam event with a colleague, participate in an online pre-event and an onsite pre-event
€2.800
+21% VAT
Regular Ticket
Group of 3
Join the Amsterdam event with 2 colleagues, participate in an online pre-event and an onsite pre-event
€3.900
+21% VAT
What's included?
Access for 2 Days
Shuttle and boat back
Networking event
Meals & Drinks
Not Included
Travel
Accommodation
Payment Methods
Credit Card
Bank Transfer
Installments and Financing with Klarna
Get your tickets
Save up to €800 buying group tickets
Regular Ticket
Single Ticket
Join the Amsterdam event, participate in an online pre-event and an onsite pre-event
€1.520
+21% VAT
Regular Ticket
Group of 2
Join the Amsterdam event with a colleague, participate in an online pre-event and an onsite pre-event
€2.800
+21% VAT
Regular Ticket
Group of 3
Join the Amsterdam event with 2 colleagues, participate in an online pre-event and an onsite pre-event
€3.900
+21% VAT
What's included?
Access to 2-Day event
Shuttle and boat back
Pre-Event Networking Night
All food and drinks
Not Included
Travel
Accommodation
Payment Methods
Credit Card
VISA, Mastercard, AMEX
Bank Transfer
Pay with Invoice
Pay in Installments
Via Klarna
Buy Now, Pay Later
Via Klarna