Jason Gieng is a Product Designer at Meta (since Sept 2024), leading AI-driven generative and agentic self-service knowledge and automation experiences for Meta’s Enterprise Care. Previously, he was Senior Design Manager at Spotify, co-leading an R&D studio of 200+ designers and researchers on transformation work for Commerce and Customer Service platforms
Earlier, at MYOB (Australia), he managed a 10-person multidisciplinary team through end-to-end business-model and back-office transformation for 1M+ SME/enterprise customers. His background includes product/experience design at Intelematics (Toyota connected mobility), product design leadership at start-up LARKI (3D scanning/GIS for architectural planning), and freelance UX work for Coca-Cola, Diageo, Microsoft, Nestlé, Telstra, and Toyota.
He co-founded Design Thinking Games (2017–2021), a social enterprise running design-thinking workshops, and mentors designers via adplist.org.
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